TERMS & CONDITIONS

Last updated: May 2026

 

1. Orders & Payment

All orders must be paid in full before production begins. All prices are listed in Canadian dollars (CAD). Alpine Cowgirl reserves the right to update pricing at any time. Orders already confirmed and paid will be honoured at the price agreed at the time of purchase.

 

2. Custom & Personalised Orders

All custom and personalised hats are made to order. Due to the bespoke nature of these products, we are unable to offer refunds or exchanges once production has begun.

It is the customer's responsibility to ensure all details submitted at the time of ordering including initials, numbers, decoration choices and hat style - are correct. Alpine Cowgirl is not responsible for errors resulting from incorrect information provided by the customer.

In the rare event that a specific decoration or material is unavailable, we will substitute a similar item of equal or greater value and notify you before proceeding.

 

3. Production & Turnaround Times

Current turnaround time is approximately 3–7 business days from the date of order confirmation. During peak periods - including Calgary Stampede season - turnaround times may be extended. Any known delays will be communicated as early as possible.

Alpine Cowgirl is not responsible for delays caused by circumstances outside of our control, including supplier delays, weather, or other unforeseen events.

 

4. Delivery & Pickup

Local delivery is available within Calgary. Estimated delivery time is 1–3 business days once your hat is ready. In-person pickup is available by arrangement.

Once an order has been delivered or handed over at pickup, Alpine Cowgirl is not responsible for loss or damage. Any concerns regarding damage during delivery must be raised within 48 hours of receiving your order, with photographic evidence.

 

5. Returns & Exchanges

Due to the personalised nature of our products, we do not accept returns or exchanges on any custom or personalised hat.

If your hat arrives with a manufacturing defect or is not as described, please contact us within 48 hours of receiving it with photos and a description of the issue. We will always do our best to make it right.

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6. Hat Bar & Event Bookings

A non-refundable deposit of 30% is required to secure your event booking. The remaining balance is due 7 days before the event date.

Cancellations made more than 14 days before the event will receive a refund of any amounts paid beyond the deposit. Cancellations made within 14 days of the event are non-refundable.

The client is responsible for ensuring adequate space is available for the hat bar setup at the event venue. Travel to locations outside Calgary may be subject to an additional fee, which will be agreed upon at the time of booking.

Alpine Cowgirl reserves the right to cancel a booking in exceptional circumstances. In this event, a full refund will be issued.

 

7. Intellectual Property

All Alpine Cowgirl designs, photography, branding and content are the property of Alpine Cowgirl. Nothing on this website or our social media channels may be reproduced, distributed or used without prior written permission.

We love seeing our hats out in the world. By tagging us on social media (@thealpinecowgirl), you give Alpine Cowgirl permission to reshare your content on our own channels, with credit to you.

 

8. Privacy

Any personal information collected during the ordering process - including your name, contact details and delivery address - is used solely to process and fulfil your order. We do not share your information with third parties. For full details, please see our Privacy Policy.

 

9. Contact

For any questions, concerns or order enquiries, please get in touch: shopalpinecowgirl@gmail.com

Instagram: @thealpinecowgirl

Website: thealpinecowgirl.com

We aim to respond to all messages within 24 hours.

 

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